Refund Policy
Refund Policy — Hairophilic.shop
Last Updated: 16-11-2025
We want you to be satisfied with your purchase.
Please review our refund and return guidelines below.
1. Eligibility for Returns
We accept returns only if:
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The product is damaged or defective upon arrival
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You contact us within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
For hygiene reasons, hair oils and shampoos cannot be returned once opened.
2. Non-Returnable Items
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Used or opened products
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Items bought during sale or discount
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Free gifts or sample products
3. Refund Process
If approved:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days
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Shipping costs are non-refundable
4. Exchange Policy
We offer exchanges only for damaged or defective items.
5. Order Cancellation
Orders may be canceled within 1 hour of placing them.
Once shipped, orders cannot be canceled.